Payments are made by check, cash, credit card or ACH transfer through your bank account. We have an annual or monthly payment plan for your convenience.

Note: Your monthly payments are not per service. Your initial payment plus all monthly payments are equal to your current season’s cost.

Your annual cost on the enclosed contract encompasses all of your lawn’s fertilizer, herbicide, and insecticide needs for the season.

There are some services that most lawns will not need every year and are not included in your contract. If you’ve hired a landscaper to take care of your lawn and landscape’s other needs, your technician can make recommendations for additional services to improve the overall health of your lawn.

Our most beautiful lawns are fertilized and inspected five times a year. However, it is possible to achieve satisfactory results with a minimum of three applications on some lawns. Please call our office to discuss a possible reduced service program that will suit your needs and expectations.

You may cancel your contract at any time. Upon cancelling, we expect prompt payment for all services rendered. You will not be charged for any remaining applications if the contract is cancelled midseason.

Absolutely! We are a service company. If the results of any application are not satisfactory, please call us. We’ll reapply that application or refund the cost of that application.

Not only do we guarantee satisfactory results, we will do extra applications for fertilizer, weed, and insect controls as needed if any problems arise.

Sure! Please write “Call First” on the top of your contract and your technician will contact you the day before your scheduled services.

We always recommend waiting 24 hours before re-entering treated areas on your property. This ensures that enough time has passed for all dusts to settle and all sprays to dry.

As a further precaution, we recommend watering a day or two after applications to rinse all spray residues off of the leaves and to bind the fertilizers to the soil profile. After our materials are watered in and dried out, the lawn may be used and safely enjoyed.

You bet. We always try to leave these areas looking cleaner than when we arrived.

We offer three general programs – Classic, Restricted, and Pesticide-Free. If you’re interested in our restricted or pesticide-free programs, we would love to custom tailor a program that best suits your expectations as well as your concerns.

With the exception of new hires, who are licensed after a year of apprenticeship, all of our applicators are licensed by the New York State DEC.

A very common misconception about moles is that if you’ve got moles, you’ve got grubs. Grub activity will certainly attract moles to your lawn, but that does not necessarily mean they are the culprit in all instances.

Up to 90% of a mole’s diet consists of earthworms and other insects. As a courtesy, we will inspect your lawn for grub activity and apply a granular grub killer if grubs are present. Unfortunately, we cannot guarantee control of moles. We can recommend local wildlife control experts if needed.

Like moles, voles are not typically responsible for long-term or heavy damage to turf. While they will eat grass blades and stems, they become noticeable due to the large number of slender tunnels that they create and not from signs of stress or damage.

Tunnels can be raked over or stamped down to deter vole activity and lawns will rebound over the course of the season.

Unfortunately, moss is a problem of environmental conditions. The best way to reduce moss issues is by opening those problem areas up to more sunlight penetration.

All product labels are available on our website at www.greenthumbcny.com/labels.